Return and Exchange Policy for Pustec
At Pustec, we strive to ensure customer satisfaction with every purchase. Our return and exchange policy provides a simple process to accommodate your needs. This policy also covers how we may use Microsoft Ads for tracking related to returns and exchanges.
Return Policy
1. Eligibility for Returns
•Items can be returned within 30 days of the original purchase date.
•Products must be in original condition: unworn, unused, with all tags attached, and in the original packaging.
•Non-returnable items include final sale items, custom-made products, and gift cards.
2. Return Methods
•In-Store Returns: Items can be returned in person at our store location. Please bring the original receipt or order number for verification.
•Mail Returns: You can return items by mail using a shipping service of your choice. Include the original packing slip or order number and send the items to: Pustec
18425 Malden St
Northridge, CA 91325
USA
3. Return Shipping Costs
•Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
4. Refund Processing
•Refunds will be issued to the original payment method within 3-5 business days after the returned items are received and inspected.
•Original shipping charges are non-refundable.
Exchange Policy
1. Eligibility for Exchanges
•Items can be exchanged for a different size, color, or product of equal or lesser value within 30 days of the purchase date.
•The item must be in its original condition with tags attached.
2. Exchange Process
•In-Store Exchanges: Bring your item to our store for an exchange. Please have the original receipt or order number.
•Mail Exchanges: Contact us at [email protected] or call +1 (833) 266-5872 to initiate a mail exchange. We will provide instructions for the exchange process.
3. Replacement Availability
•If the requested replacement item is out of stock, we will offer a refund or store credit for the original purchase amount.
Defective or Incorrect Items
If you receive a defective item or an incorrect order, please contact us within 7 days of receiving the item. We will provide a prepaid shipping label for the return and offer a replacement or full refund, including original shipping charges.
Gift Returns
If you received an item as a gift, you can return it for store credit or exchange. Please provide the original order number or packing slip for processing.
Non-Returnable Items
The following items are not eligible for return or exchange:
•Final sale items
•Custom-made or personalized products
•Gift cards
Data Tracking with Microsoft Ads
1. Return Data Tracking
•We may use Microsoft Ads to track returns and exchanges to measure the effectiveness of our advertising campaigns. This helps us optimize our services and improve customer satisfaction.
2. Remarketing Based on Return History
•Information about your return or exchange may be used for remarketing purposes through Microsoft Ads to provide you with relevant offers and recommendations.
3. Opt-Out of Microsoft Ads Tracking
•You can manage your ad preferences and opt out of personalized ads through Microsoft’s privacy settings at https://account.microsoft.com/privacy/ad-settings.
Lost or Damaged Returns
We recommend using a trackable shipping service for returns. Pustec is not responsible for lost or damaged returns.
Contact Us
For any questions or assistance regarding returns and exchanges, please contact us:
Pustec
18425 Malden St, Northridge, CA 91325, USA
Phone: +1 (833) 266-5872
Email: [email protected]
This Return and Exchange Policy ensures a straightforward process for managing returns while considering data tracking with Microsoft Ads to enhance your shopping experience at Pustec.